shipping & returns:

shipping policy

100% our of national, locally ordered products will be posted/couriered on the same day of purchase. For regions outside of South Africa, shipping or postage can take from 5 to 10 working days. 

For orders placed on the weekend or on South African National Public Holidays, products will be dispatched on a Monday or the next working day. 

return & exchange policy

We can not accept returns, exchanges or refunds. If you believe that you have received a damaged product, the wrong product or have missing items please contact us within 48 hours of receiving your order so we can investigate the matter.

Contact the Alt Beauty support team to report an issue with your order at